Soft Play rental is an indoor/outdoor area with play equipment made from soft materials; a soft play area. These activities provide a safe environment for children ages 0-5 to play, explore, and make friends. Yes, we are very safe! We want to provide the cleanest environment for your little ones, therefore we use a safe disinfectant cleaner to wipe down prior to each event. 

The best way to book your special day with us is to click on the "Book now" tab and submit an inquiry form. Our event coordinator will send you an email confirming availability and assist in getting you on our calendar.  If you don't hear back within 48 hours, feel free to DM us on Facebook or email us at info@thetinyplayground.com. Be sure to keep an eye out in your junk/spam folder because sometimes our response makes its way there.

Yes, each rental comes with 4 hours of playtime.

Absolutely! As long as the weather permits, we will set up outside for any event. We do ask that you keep the equipment in a shaded area where the equipment won’t get too hot for your little ones. We will not set up over wet grass, gravel, dirt, sand, and uneven surfaces to ensure the safety of the children playing. Upon arriving and set up is required over wet grass, gravel, dirt, sand, and uneven surfaces, services will be cancelled. No refund will be given.

What if it rains?

To ensure the safety of the little ones, we will not set up outdoors if there is rain in the forecast. We ask that you plan an indoor area as a back up should it rain on the day of your event. Deposits are non refundable for weather related cancellations. You may however, use your deposit as credit for a future date. This credit is valid for 30 days from your event date and we will work with you to rebook upon availability on our schedule.

Please note: Once The Tiny Playground has fully set up all equipment and your event time has started, a refund WILL NOT be issued.

What forms of payment do you accept?

We currently accept all our payments via Honeybook. We do offer payment plans for booking months in advance.

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How much is the deposit amount?

A security deposit of $100 is required and held as a guarantee against any damages, losses, or unreturned rental items. Please keep in mind that dates WILL NOT be reserved until deposit is paid. Deposit does not go towards balance. It will be fully refunded, unless any applicable charges for damages or missing items, once all rental items are inspected and determined to be in the same condition as when they were delivered or picked up with the exception of normal wear and tear. This security deposit will be returned to you within 7 days that all rented equipment is returned.

How does the delivery work, is there a fee?

There is no delivery fee. We will arrive 1 hr prior to your event start time to begin set up. If there will be any restrictions that may delay set up (like stairs, lack of parking, etc.) please let us know prior to the event so that we may plan accordingly. 

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We hope you don't have to cancel all the fun, but we understand things happen in life. Should you need to cancel your reservation, please be sure to notify us as soon as possible at Info@thetinyplayground.com. 

Do you offer additional time?

We do not offer additional time.

Are your rentals available for pick up?

We do not offer pick up.

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Do you have any rules?

No Heels or Shoes, No Food or Drinks, No Sharp Objects, No Water/Pool Play near soft play, No confetti, and No face paint. Additional will be stated in contract.

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